Privacy Policy
Applies to luckoranz.com and related services. Last updated: 10 April 2026.
What we collect
- Account/contact details (e.g., name/username, email, login credentials or tokens).
- Usage and device data (e.g., IP address, device identifiers, browser type, pages viewed, timestamps, referrers, crash logs).
- Support and communications (e.g., messages you send, attachments, and troubleshooting details).
- Cookies/similar technologies for essential functions, preferences, analytics, and (where used) advertising measurement.
Why we collect it
- Provide, operate, and improve the site and services.
- Create and manage accounts, authenticate users, and maintain security.
- Respond to support requests and communicate service updates.
- Understand performance and usage through analytics.
- Measure advertising effectiveness and limit fraud/abuse (if enabled).
We collect personal information only where it is reasonably necessary for these purposes and handle it in line with the New Zealand Privacy Act 2020 and the Information Privacy Principles.
How we store and protect information
We use administrative, technical, and physical safeguards designed to protect information (e.g., access controls and encryption in transit where supported). We retain personal information only as long as needed for the purposes above, unless a longer period is required or permitted by law.
Sharing and disclosures
We may share personal information with:
- Service providers who support hosting, analytics, customer support tools, and security.
- Professional advisers (e.g., legal, accounting) as needed.
- Authorities if required to comply with law, enforce our terms, or protect users and the public.
We do not sell personal information.
Analytics, cookies, and advertising
We may use first- and third-party cookies and similar technologies to operate the site, remember preferences, understand usage (analytics), and measure ads (if applicable). You can manage cookies via your browser settings and may be able to use device/browser controls to limit certain tracking. Blocking some cookies may affect site functionality.
International transfers
Some service providers may store or process information outside New Zealand. When we disclose personal information overseas, we take steps consistent with the Privacy Act 2020 to ensure it is protected (for example, by using trusted providers and contractual protections).
Your rights (New Zealand)
- You can request access to personal information we hold about you.
- You can request correction of your personal information (or ask us to attach a statement of correction).
- If you have a concern, you can complain to us. You may also contact the Office of the Privacy Commissioner (New Zealand).
Contact
Luckoranz Social Games Limited (Limited Company (New Zealand))
Level 14, 120 Albert Street, Auckland Central, Auckland 1010, New Zealand
Email: [email protected]
GST (IRD) number: 126-739-584
NZBN: 9429050836174