Age Verification Policy

Luckoranz Social Games Limited provides services intended for adults. You must be at least 18 years old to access or use luckoranz.com and any related services, features, or accounts.

1) How we enforce the 18+ requirement

• Age gate prompts: we may ask you to confirm you are 18+ before you can proceed.
• Date of birth collection: during sign-up or account updates, we may request your date of birth.
• Eligibility checks: we may restrict access based on your provided information, location signals, or risk indicators.
• Verification when needed: we may request additional proof to confirm your age before allowing continued access or certain actions.

2) What verification may involve

If verification is required, we may ask for information such as: a government-issued photo ID, a photo/selfie match, date of birth confirmation, or other reasonable evidence. We may use service providers to assist with verification. Verification requests are used to confirm eligibility and to help prevent underage access.

3) If we suspect a user is underage

If we believe an account may belong to someone under 18 (or if we cannot confirm age), we may take actions including:

• restricting access to the service while we review;
• requesting additional verification;
• suspending or terminating the account; and/or
• removing access to features until eligibility is confirmed.

4) Parents/guardians

If you are a parent or guardian and believe a minor has attempted to use our services, contact us using the details below. We will review the report and take appropriate steps, which may include disabling the account.

5) Help with verification

If you are having trouble completing age verification or believe your account was restricted in error, contact support and include the email address associated with your account and any relevant details.